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Repeat Prescriptions
Please follow the guidelines and choose the right option for you.
Please allow us 48 hours (two working days), to process your prescription request.
One-off treatments are not part of your repeat medication - requests for renewals will need to be reviewed by a clinician, after contacting us online.
We do not accept repeat prescription requests over the phone or in person.
Ordering a Repeat Prescription
Please use NHS App or Patient Access to order your repeat prescripion. When you order a prescription online, you can have it sent electronically to a pharmacy of your choice. This is called a nomination.
Here’s how to request your medication:
Request in advance
Use the NHS App or visit your pharmacy in person to request your repeat medication at least one week before your current supply runs out.
Processing time
Please allow 2 working days for us to process your prescription request. Once processed, the pharmacy will need additional time to prepare your medication.
Notification from pharmacy
After submitting your request, wait for a text message from the pharmacy to confirm when your prescription is ready for collection. If you have not received this notification one week after submitting your request, please contact your pharmacy directly to check the status of your medication.
One-off treatments
These are not part of your repeat prescription. If you need a one-off treatment, a clinician will need to review your request. Please contact us online to request this.
Important
We do not accept repeat prescription requests over the phone. However, you can still submit written requests in person via the box in reception. However, using the NHS App or your pharmacy for requests is preferred.
View the prescriptions flow chart
Step 1: Type of medication:
Regular repeat prescription
- Preferred: order via the NHS App or your pharmacy
- Alternative: Written request in reception box
Order at least 1 week before medicine runs out.
Surgery processes request. Allow 2 working days.
One-off treatment (not on repeat)
- Contact the surgery online
- A clinician will review your request
Approved?
- Yes: Surgery processes request. Allow 2 working days.
- No: Surgery will contact you
Step 2: Pharmacy prepares your medication.
You will receive a text message from the pharmacy.
Received a text?
- Yes: Collect your medicine
- No, after one week: Contact pharmacy directly to check status
Contraception Pill without Prescription
Getting the contraceptive pill is free, with or without a prescription.
You may be able to get the contraceptive pill from a pharmacy without a prescription if you need to:
- Start the contraceptive pill for the first time
- Take the contraceptive pill again after a break from using it
Medication Queries
For any questions about your medication, please contact the surgery directly.
Medication Review
When your medication review is due, we will invite you for a telephone appointment. A medication questionnaire may be sent before the appointment.
You do not need to contact us for most medication reviews, unless one of our team asks you to submit an online consultation to speak to a GP.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
When going abroad you can take your NHS medications with you.
Please visit the NHS website for the latest Prescription Charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
Further Information
Electronic Prescription Service
The Electronic Prescription Service (EPS) sends electronic prescriptions from GP surgeries to pharmacies. Eventually EPS will remove the need for most paper prescriptions.
Electronic Repeat Dispensing
Learn about the benefits of Electronic Repeat Dispensing and how to set it up.
Providing NHS Services
Forest Hill Road Group Practice
1 Forest Hill Road
Honor Oak, Dulwich
London, SE22 0SQ
Telephone: 020 8299 1234
