Our Appointment System
How to access your GP practice
The way you access your GP is changing to ensure you get the best possible care safely and quickly.
We only want people to attend the practice when they need to, in order to keep you and our staff safe from Coronavirus. Your general practice is here for you. Help us help you.
- Online Triage Access: You can get an online consultation from your GP now. Simply click here and follow the instructions. A Doctor will read your e consultation and deal with it within 48 hours.
- Routine telephone consultations: These are available up to one month in advance for all clinicians. The timings for these slots are approximate however we will endeavour to call you back as near to the booked time as reasonably possible.
- Urgent appointments: There are appointments on each working day available for patients requiring urgent access to clinical advice and treatment; these will be with either a GP or the advanced nurse practitioner. You will be asked by the receptionist for brief details of the reasons for the appointment and advised accordingly; this is to ensure that these appointments are used appropriately for urgent problems.
- Urgent telephone advice: During our core hours of opening there will be a duty doctor available to assess urgent problems. The duty doctor will also be responsible for undertaking home visits as well as liaising with outside agencies such as hospitals, social services and care homes. You will be asked by the receptionist for brief details of the reasons; this is to enable the duty doctor to prioritise any urgent calls. Our urgent appointment system is supported by our advanced nurse practitioner.
- Home visits: These are for patients that are unable to attend the practice. However, please try to come to the practice whenever possible, as the facilities here are better for examination and treatment. Several patients can be seen in the practice in the time it takes to do one home visit. If you think you require a home visit please make every effort to telephone before 10.00am. The duty doctor will ring to discuss your request before visiting.
- Doctor preference: Patients have the right to choose which GP they see however we are unable to guarantee that a particular GP will be available when required and if not we will endeavour to provide a suitable appointment with another GP.
All registered patients can request an appointment with a GP or a nurse irrespective of when they last attended the practice. The practice regrets that we do not offer a walk-in service and advise patients to contact the practice before attending. To book an appointment please call 020 8299 1234 or call in to make an appointment.
PLEASE NOTE: Calls to this number are charged at lo-call rate if using a BT landline. We ask that patients check with their provider if using another network as call costs can vary and may cost considerably more from a mobile phone.
You can now see a GP at the weekend
We are very pleased to be offering weekend appointments to our patients. These appointments are available at a local health centre and can be booked through our receptionists. We are encouraging people to use this service which provides additional appointments to fit in with your busy lifestyles. Patients can see a GP, healthcare assistant or nurse over the weekend for routine GP appointments, health checks and treatments. People with long term health conditions such as asthma and diabetes can also access these appointments.
How To See A Practice Nurse
Please ask for an appointment with the practice nurse for: