Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

At The Forest Hill Road Surgery we started the Friends and Family test in December 2014, please see our results below.


FRIENDS & FAMILY TEST RESULTS

Select year:
  • 15% Extremely Likely
  • 4% Likely
  • 7% Neither Likely nor Unlikely
  • 29% Unlikely
  • 42% Extremely Unlikely
  • 4% Don't Know
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Jul 2021 000100
Jun 2021 100000
May 2021 000010
Apr 2021 000020
Mar 2021 010000
Feb 2021 000000
Jan 2021 100000
Dec 2020 000001
Nov 2020 100000
Oct 2020 000100
Sep 2020 100100
Aug 2020 100100
Jul 2020 000110
Jun 2020 000000
May 2020 100000
Apr 2020 000010
Mar 2020 000000
Feb 2020 000020
Jan 2020 000230
Dec 2019 000010
Nov 2019 001000
Oct 2019 000101
Sep 2019 001010
Aug 2019 000010
Jul 2019 000010
Jun 2019 000120
May 2019 000100
Apr 2019 000100
Mar 2019 000010
Feb 2019 100140
Jan 2019 011110
Dec 2018 000110
Nov 2018 000000
Oct 2018 000000
Sep 2018 000000
Aug 2018 000000
Jul 2018 000000
Jun 2018 000000
May 2018 000000
Apr 2018 000000
Mar 2018 000000
Feb 2018 000000
Jan 2018 000000
Dec 2017 000000
Nov 2017 000000
Oct 2017 000000
Sep 2017 000000
Aug 2017 000000
Jul 2017 000000
Jun 2017 000000
May 2017 000000
Apr 2017 000000
Mar 2017 000000
Feb 2017 001200
Jan 2017 000000
Dec 2016 000000
Nov 2016 000000
Oct 2016 100000

Patient feedback

We asked the question:
What is the main reason for your answer to the question?

I just had a very positive interaction with the surgery. I provided symptoms by eConsult last night, was contacted today by a Doctor via text who gave me a diagnosis and left a blood form for me at reception and had sent my prescription to be filled at the pharmacy across the road. I just popped down to pick up the blood form and get my prescription. The receptionist was lovely and friendly there was no queue and everything was really quick. I've not needed to go to the GP for ages and of course everything has changed with COVID but I was really impressed with this service, how things were linked up and how easy it was for me to have my issue addressed. A big Thank You to Forest Hill Road group practice.
Posted on: 08/06/2021

The Doctor (Dr Ruth Harrison) made a quick diagnosis and recommendations regarding my shoulder situation, arranged for the referral letter very promptly and then followed up once she had received the results. In addition, she also recommended me to the Kings Musculo-skeletal team for a doctor's second opinion regarding whether I needed a steroid injection. This consultation has also taken place last week. All very well managed remotely. Thankyou.
Posted on: 13/01/2021

Brilliant services from Dr Tala Tavakkoli over the last few days, from Forest Hill Surgery who has been very helpful in organising a video call to the minor eye clinic at Kings, on my behalf and even checked to see if they had called. First class professional services.
Posted on: 15/05/2020

In 34 years I have never been let down by the service at FHPG .
Posted on: 14/02/2019

Wonderful practice, professional staff and really great experience. Keep up the good work.
Posted on: 14/10/2016