When We Are Closed
Call 111 when it's a concern, but less urgent than 999.
The NHS non-emergency number.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:
- England – NHS 111 (BSL) interpreter service
- Scotland – NHS 24 111
- Wales – NHS 111 Wales
- Northern Ireland – NHS 111 Northern Ireland
You can also call 18001 111 on a textphone.
How NHS 111 works
You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.
You can ask for a translator if you need one.
Depending on the situation you’ll:
- find out what local service can help you
- be connected to a nurse, emergency dentist, pharmacist or GP
- get a face-to-face appointment if you need one
- be told how to get any medicine you need
- get self-care advice
You can also get:
Extended Primary Care Service (EPCS)
The EPCS has moved to the Tessa Jowell Health Centre building
The Tessa Jowell Health Centre is open which will improve access to GP and community care for the residents of south Southwark and surrounding area by delivering a range of health and wellbeing services all under one roof.
What is the Extended Primary Care Service (EPCS)?
The Extended Primary Care Service (EPCS) provides patients in south Southwark with additional GP and nurse appointments. This means that there is primary care available from 8 – 8, seven days a week. On any given day, these appointments help a GP practice to manage their capacity and provide care for their patients even if their own appointments are fully booked.
The service is available to south Southwark patients who:
- require urgent same or next day urgent care in general practice and have been telephone assessed by a GP or trained senior nurse in their own practice
- can be managed by a GP or primary care nurse in the community (and do not need to go to hospital)
- routine appointments are also available and can be requested via your own GP surgery
Can I ask for an EPCS appointment?
If you are unable to get an immediate appointment at your GP practice, an EPCS appointment should be offered to you. If this is not offered please ask the receptionist.